Return & Refund Policy

Every order is 100% Risk-Free.

Here's what you need to know about taking advantage of Popsy's 14-day return policy.

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When can I request a return/refund? What are the returnable reasons?

You can request a return/exchange/refund within 14-days after you receive the product and

1. If you received an incorrect product (as long as the product has not been used and it included all tags and original undamaged packaging). or

2. If you received a damaged product or if it isn't working properly. You will need to provide pictures and videos with the issue. Product should include all tags and undamaged original packaging. Returning a damaged device must be reported within three business days of delivery.

Please note that shipping & other fees might be applicable. See table below for more information.

What are the returning fees?

For returns within our policy of returnable reasons, customer pays only Shipping Fees.

If the product has been misused or is no longer functional, we cannot accept returns. The customer will need to cover the cost of the item, and it will be returned to the customer.

Customer will be charged 25% of the product cost plus shipping fees for missing accessory, dented box, or dented/scratched product (if proven the item was originally shipped with the accessories and in perfect state)

In the event that the item does not display the problems noted by the client, the customer will incur a charge of 25% of the product's value, in addition to shipping fees.

Can I return an item after 14 days?

Upon returning the item after 14 days, you will not be able to get a refund, but you will be able to take advantage of the 1-year limited warranty. 

If your item is not functioning correctly, we will be happy to repair or replace it. 

Popsy only accepts returns for items purchased directly from the site.

What are the conditions to return a product?

Returns are only accepted only if:

1. You ship the product with its undamaged original package and tags;

2. All the accessories are included

4. You must send the product without login (Apple, Google etc).

Please note that returns that aren't included on the returnable reasons list might incur additional charges.

Which products I can't return?

1. Products that have been used or damaged by you or are not in the same condition as you received them;

2. Any consumable product which has been used or installed;

3. Products with tampered or missing serial numbers

How long do I have to make a return?

You have 14 days to make a return. You must contact us and send back the item within 14 days after the purchase date.

How do I make a return?

Submit a return form here:



Please note: Disconnect your iCloud device and Google account before returning your item.

Can I still return items if they have been damaged or without its original shipping package?

1. Items must be returned undamaged, and with original package.


2. Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-Popsy products.

3. If you receive a damaged/defective item, please contact Popsy Customer Service within 24 hours of receipt.

4. Please note that if the Accessories are missing, the box is dented, or Product is damaged by the customer, it will be charged 25% of the product + All Shipping Fees

How do I find the return label ?

We will send it via email.

Can I exchange my product instead of refund?

Yes! Just let us know which product you'd like to exchange to and we will ship it to you.

Please note: Your new chosen product will be shipped only after your return is verified and accepted.

Please note: fees might be applied.

How will I get my refund?

Your request will be processed within 10 business days after we receive your return. The refund will be issued to your original payment account, as per your request.


1.The original shipping fee, handling fee and shipping guarantee are non-refundable.

2.Please contact us within 14 days if you have any issues with your orders. Note that overdue requests may not be accepted.

3. If you have any issues with your return, you must contact Customer Support within 14 days after your order was first placed.

Can I cancel my order?

When a cancellation request is made, the order status will be reviewed. If the order has already been dispatched, the customer must pay the shipping fees in order to cancel it; however, if the item has not yet been shipped, the cancellation can be made immediately and without incurring any further costs.

  • Need to return your device?

Warranty Policy

Popsy is confident that the devices we offer for sale are in perfect working condition, that is why every device comes with a free 12-month warranty. In case of any defects during the warranty period, we will make sure your device is either repaired or replaced, for free.

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What is NOT covered on the Warranty Policy?

- Any damage or malfunction arising out of or directly caused by liquid ingress

- Gradual wear and tear and cosmetic damages that do not affect the device functionality

- Any damages arising out of negligence or intentional malpractice

- Any loss/deletion/corruption of any data stored on the device

How does it work?

You will need to submit a warranty request to our customer service team, who will reach out to you and provide a free return label as soon as possible. You will be required to give details on your purchase and defect. As soon as we receive the returned product, it will be inspected and repaired/replaced. In case neither repair nor replacement is possible, we will arrange for a partial or full refund for the product in cash or store credit. We aim to settle all our claims within 10 working days.

Please note that repaired devices or replacements can only be sent out after the inspection & repair. You are responsible for packing the device securely for shipping. Any damage or loss while in transit is the sender's responsibility.